SimpleTime Terms of Service

These Terms of Service ("Terms") are a contract between you and Simple Intelligence Group, Inc. ("we," "us," "Simple Intelligence Group"). By creating an account, signing in, or using Simple Time (the "Service"), you accept these Terms. If you are accepting on behalf of an organization, you confirm that you have authority to bind that organization to these Terms; in that case, "you" means that organization.

If we provide a separately signed order form, master subscription agreement, or data processing addendum, that document controls to the extent it conflicts with these Terms.

Simple Time is a multi-tenant cloud time-tracking and billing platform for professional-services firms. Features include time entry, approvals, invoicing, expenses, retainers and trust accounting, calendar + email integrations, AI-drafted time entries, and integrations with QuickBooks Online, Xero, Microsoft 365, Google Workspace, Slack, and Stripe.

We may add, change, or remove features. If we materially reduce functionality you've paid for, we'll notify workspace admins by email at least 30 days in advance and offer a prorated refund of the affected period.

You are responsible for the activity that happens under your account. Keep your credentials confidential and notify us promptly of any unauthorized use. Workspace admins are responsible for the membership, role assignments, integration configuration, and data governance within their workspace.

You must be at least 16 years old to use Simple Time. The Service is built for business use and is not directed at consumers.

You agree not to:

• Use the Service for anything unlawful or fraudulent.
• Upload, store, or transmit content that infringes another party's intellectual-property rights, violates privacy law, or is defamatory.
• Reverse-engineer, decompile, or attempt to derive the source code of the Service except where applicable law expressly permits it.
• Circumvent rate limits, share single-user credentials with multiple individuals, or use the Service to provide a competing time-tracking product.
• Submit malicious code, conduct denial-of-service attacks, or probe our infrastructure without a written agreement (see our vulnerability disclosure policy at security.txt).
• Use the Service to spam, phish, harass, or transmit unsolicited communications.

We may suspend or terminate access if we reasonably believe you've violated this section, with notice when feasible.

Simple Time offers a free tier (one user) and paid tiers. Paid tiers are billed monthly or annually in advance through Stripe. Prices are listed on /pricing; we may change them with at least 30 days' notice for existing subscriptions.

Fees are non-refundable except where required by law or where we cancel the Service ourselves. If you cancel mid-period, your workspace stays active through the end of the paid period and then downgrades to the free tier (or is suspended if you've exceeded free-tier limits).

Fees are exclusive of taxes. You're responsible for VAT, GST, sales tax, and similar charges where they apply.

Stripe processes payments. Their terms apply to the payment leg of the transaction; we never see your full card number.

Your data stays yours. You retain all rights to the data you put into Simple Time ("Customer Data"). You grant us a limited, non-exclusive license to host, process, transmit, and display Customer Data for the sole purpose of providing the Service to you.

We do not use Customer Data, or data from any third-party service you connect, to train AI/ML models. AI-drafted features run on inference-only calls under Azure AI Foundry's Zero Data Retention contract.

See our Privacy Policy for the full list of what we collect, how we use it, and your rights.

If you connect a third-party service to Simple Time, you authorize us to access that service on your behalf using OAuth tokens you grant. You must have the right to grant that access (for example, an admin connecting their organization's Google Workspace must have organization permission to do so).

Each connected service has its own terms; you remain bound by them. We are not responsible for outages, data corruption, or policy changes at connected services. We are responsible for using the granted access strictly within the scope described in the Privacy Policy.

Simple Time uses AI to draft time entries, classify activity as billable or non-billable, suggest LEDES codes, and answer FAQ-style questions. AI-drafted output is a proposal, not a final record; the user reviews and approves before it counts. We label AI-drafted records with confidence scores and reasoning so you can sanity-check.

You are responsible for verifying AI-drafted output before relying on it for billing, legal, or compliance purposes. We don't guarantee accuracy of AI output.

Each party will protect the other's confidential information with the same care it uses for its own (at least reasonable care) and won't disclose it to third parties except as needed to perform under these Terms or where required by law. Confidential information doesn't include information that is public, was known without restriction, or is independently developed.

We own the Service, including its software, design, branding, and documentation. You get a non-exclusive, non-transferable right to use it under these Terms. We may use your company name and logo to identify you as a customer (we'll honor a request to opt out; email simpletime@simpleintelligence.io).

Feedback you give us about the Service is licensed to us perpetually and royalty-free to incorporate into the product without obligation.

The Service is provided "AS IS" and "AS AVAILABLE." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We don't guarantee that the Service will be uninterrupted, error-free, or that AI-drafted output will be accurate.

To the maximum extent permitted by law, neither party will be liable for indirect, incidental, consequential, special, or punitive damages, including lost profits, lost revenue, or loss of data, arising out of these Terms or the Service, even if advised of the possibility.

Our total aggregate liability under these Terms is capped at the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) US $100.

You will defend, indemnify, and hold us harmless from claims by third parties arising out of (a) your use of the Service in violation of these Terms, (b) Customer Data infringing on a third party's rights, or (c) your violation of applicable law. We'll give you notice and reasonable cooperation.

We will defend you against any third-party claim that your permitted use of the Service infringes that party's intellectual-property rights, and pay any damages finally awarded (subject to the cap in section 12). We may modify the Service, obtain a license, or refund unused fees if continuing infringes.

These Terms remain in effect while you use the Service. Either party may terminate for material breach with 30 days' written notice if the breach is not cured. You may terminate for any reason by deleting your workspace inside the product.

On termination, we'll keep your data accessible for export for 30 days. After that, we delete it on the schedule in the Privacy Policy's retention section, subject to legal holds. Sections that by their nature should survive (intellectual property, confidentiality, disclaimers, limitation of liability, indemnification, governing law) do survive.

These Terms are governed by the laws of the State of New York, United States, excluding its conflict-of-laws principles. Disputes will be resolved in the state and federal courts located in New York County, New York, and each party consents to jurisdiction there.

Before filing a claim, the parties will attempt in good faith to resolve the dispute by informal negotiation for at least 30 days.

We may update these Terms. Material changes will be posted here with a new "Last updated" date and emailed to workspace admins at least 30 days before they take effect. Continued use of the Service after the effective date constitutes acceptance.

Legal questions and notices: legal@simpleintelligence.io. Product support: simpletime@simpleintelligence.io.

Simple Intelligence Group, Inc.

Mailing address available on request.