Support

Simple Time is a product of Simple Intelligence Group, Inc. If you need help with the product, an account issue, or a security question, use the contact points below.

Product support

For product questions, bug reports, feature requests, or trouble signing in:

Email: marketplace@simpleintelligence.io

Response times. Solo and Team tiers: one business day (Mon-Fri, 09:00-18:00 ET). Business tier: same business day. Enterprise tier: four-hour first response with a named customer success manager.

Security reports

Suspected vulnerabilities or security incidents: security@simpleintelligence.io. We acknowledge within two business days and coordinate disclosure with the reporter. See our vulnerability disclosure policy for the full process.

Privacy and data-subject requests

Access, deletion, or portability requests under GDPR, CCPA, or a similar regime: privacy@simpleintelligence.io. See the Privacy Policy for the full policy.

Legal

Terms of Service and Privacy Policy.

Marketplace buyers

If you purchased Simple Time through Azure Marketplace and did not reach the activation page, revisit your subscription in the Azure portal and click Configure Account. For billing or subscription questions: marketplace@simpleintelligence.io.